we aim to provide a smooth and transparent booking experience. This Refund & Cancellation Policy outlines the terms under which cancellations, refunds, and modifications are handled.

1. Booking Confirmation

All hotel reservations are subject to availability and are confirmed only after full or partial payment (as applicable) has been received and a confirmation notice has been issued.

2. Cancellation Policy

  • Cancellation requests must be submitted through our website or by contacting our customer support team.

  • Cancellation terms vary depending on the hotel, room type, rate plan, and booking dates.

  • Some bookings may be non-refundable or subject to penalty charges, as specified at the time of booking.

3. Refund Policy

  • Refunds, if applicable, will be processed according to the hotel’s cancellation policy.

  • Any applicable cancellation fees, service charges, or taxes may be deducted from the refund amount.

  • Refunds are typically processed within 7–14 business days after approval, depending on the payment method and bank processing times.

  • Refunds will be issued using the original payment method whenever possible.

4. Non-Refundable Bookings

  • Bookings marked as non-refundable are not eligible for refunds under any circumstances, including no-shows or early check-outs.

  • Date changes or modifications may not be allowed for non-refundable bookings.

5. No-Show Policy

  • Failure to check in on the scheduled arrival date without prior cancellation will be considered a no-show.

  • No-show bookings are generally non-refundable and may incur full booking charges.

6. Modifications

  • Changes to booking details (dates, guest names, room type) are subject to availability and hotel policies.

  • Modification fees or fare differences may apply.

7. Early Check-Out

  • Early departure from the hotel may result in charges as per the hotel’s policy.

  • Refunds for unused nights are not guaranteed.

8. Force Majeure

Refunds for cancellations due to events beyond reasonable control (natural disasters, government restrictions, pandemics, etc.) will be handled on a case-by-case basis in accordance with hotel and supplier policies.

9. Disputes & Chargebacks

  • Customers are encouraged to contact us directly to resolve any issues before initiating chargebacks.

  • Unauthorized chargebacks may result in suspension of services.

10. Contact Us

For cancellation or refund inquiries, please contact us at: